Because we sell seafood items, We do not offer refunds on any perishable items. No exceptions.
We automatically add ROUTE, a third party shipping protection purchase to all orders. If your order is lost, damaged or delayed in shipping, your items can only be refunded or reshipped by our third party company if shipping protection was purchased. If you removed the shipping protection, you understand we can not be held liable for items that are shipped without insurance.
If you are unhappy with your order and would like to cancel, your cancellation request must be completed within 24 hours by logging into your account (login information is automatically sent via email) and cancelling your order. After 24 hours this feature is no longer available on our website. If you purchased non perishable food items, like noodles or seasonings, please contact us for store credit where applicable.
Please see our terms and conditions for more details or email us at crabbybags@hotmail.com.
our business hours are M-F 9 AM - 4 PM eastern standard time
NOTE: We will no longer respond to negative emails if you are ill mannered, use profanity, racial slurs and etc, your account will be blocked. If this happens, you will be prohibited from ordering from us again -- I am a person too :)
